IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.
How to Deposit Funds Via a Wire Transfer
How to check the status of funding transactions
How to Submit a General Inquiry Web Ticket
How to Deposit Funds Via an ACH Initiated by Interactive Brokers
Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1
Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.
Location | Number | Hours of Operation2 | Menu Options |
---|---|---|---|
Australia | +61 (2) 7251 0088 Direct dial | 06:30 - 16:00 (Mon - Fri) (Asia/Hong Kong) |
1 Trade Related Issues 1/1 How to Use Platforms 1/2 Trade & Margin Issues 1/3 Closing Order Desk 2 Cash & Position Transfers 2/1 Deposits or Withdrawals 2/2 Position Transfers 3 General & Login Assistance 4 Security Device Assistance 5 Technical Issues |
Canada | 1 (877) 745-4222 Toll-Free5 1 (514) 847-3499 Direct dial |
20:00 (Mon - Fri) - 05:30 (Tue - Sat) (Asia/Hong Kong) |
|
Canada (Vancouver) | 1 (877) 745-4222 Toll-Free5 1 (604) 661-4300 Direct dial |
23:00 (Mon - Fri) - 08:30 (Tue - Sat) (Asia/Hong Kong) |
|
China | +86 (21) 6086 8586 Direct dial | 09:00 - 18:00 (Mon - Fri) (Asia/Hong Kong) |
|
Europe | 00800-42-276537 Toll-Free3,5 +41 41 562 0902 Direct dial |
16:00 (Mon - Fri) - 01:00 (Tue - Sat) (Asia/Hong Kong) |
|
Hong Kong | +852-3107-8333 Direct dial | 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong) |
|
Hungary | +36 80 088 400 Toll-Free5 +36 1 701 0350 Direct Dial |
16:00 (Mon - Fri) - 01:00 (Tue - Sat) (Asia/Hong Kong) |
|
India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
08:30 - 20:00 (Mon - Fri) (Asia/Hong Kong) |
|
Ireland | +353 1 264 0643 Direct dial | 16:00 (Mon - Fri) - 01:00 (Tue - Sat) (Asia/Hong Kong) |
|
Japan | +81 (3) 4590 0707 Direct dial +81 (3) 4590 0711 Direct dial (English) |
07:30 - 16:30 (Mon - Fri) (Asia/Hong Kong) |
|
Russia | 8-800-100-8556 Toll-Free4,5 +41 41 562 0823 Pyсский |
15:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong) |
|
Saudi Arabia | +966 800 850 1106 Direct dial | 13:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong) |
|
Singapore | +65 6990 5200 General | 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong) |
|
UAE (Dubai) | +971 8000 311 0143 Direct dial | 13:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong) |
|
United Kingdom | +44 20 3744 7220 Direct dial | 16:00 (Mon - Fri) - 01:00 (Tue - Sat) (Asia/Hong Kong) |
|
United States | 1 (877) 442-2757 Toll-Free5 1 (312) 542-6901 Direct dial |
20:00 (Mon - Fri) - 08:00 (Tue - Sat) (Asia/Hong Kong) 01:00 (Mon) - 07:00 (Mon) (Asia/Hong Kong) |
Notes:
FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck
IBKR offers online chat services to current clients. If you are an existing or recently approved client, chat is accessed via the "Support" menu option within our Client Portal accessible via the link below. Prospective clients may access help via the "I have an general inquiry" button below.
I have a general inquiry I have an urgent inquiry about my account
Sunday: 20:00 - Friday: 20:00
US Eastern Time
FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck
Password, security device and account login issues can only be addressed by telephoning Client Services and require verification of the account holder's identity.
Please do not submit security related requests such as this via email.
Inbound communications sent via commercial E-mail are not supported due to security and spam concerns. Existing clients as well as clients in the application phase may submit formal inquiries via the Message Center located within Account Management or via the link below. Inquiries originating from either method will be responded to through the Message Center, however, communication preferences may be set to receive a response copy via email.
Prospective clients may also submit formal inquiries via the link below and will receive a response via the email address provided.
Formal inquiries submitted during standard hours of operation are generally responded to within 24 hours.
Applicants and current clients making changes to their accounts may be required to submit various supporting documents as evidence of their identity and/or address. Logging in to Client Portal and uploading the requested documents is the most efficient method, allowing for fastest processing and approval times. Regardless of chosen method, please make sure that your submitted documents are legible and easy to review.
You will be prompted to log in to Client Portal.
Courier/Overnight:
Interactive Brokers LLC: Document Processing
209 South LaSalle Street, 10th Floor, Chicago, IL 60604 USA
Postal:
Interactive Brokers LLC: Document Processing
P.O. Box A3770, Chicago, IL 60690-3770 USA
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers Canada Inc.
Attn: Doc Processing
1800 McGill College Avenue, Suite 2106,
Montreal, Quebec H3A 3J6 Canada
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers U.K. Limited
Attn: Doc Processing
20 Fenchurch Street, Floor 12
London EC3M 3BY, United Kingdom
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers (India) Pvt. Ltd.
502/A, Times Square, Andheri Kurla Road
Andheri East, Mumbai 400059 India
You will be prompted to log in to Client Portal.
Courier/Postal:
New Accounts: Interactive Brokers Securities Japan, Inc
Kasumigaseki Building 25F
2-5 Kasumigaseki 3-chome
Chiyoda-ku, Tokyo, 100-6025 Japan
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers Hong Kong Limited
Attn: New Account Documentation
Suite 1512 Two Pacific Place
88 Queensway, Admiralty, Hong Kong
You will be prompted to log in to Client Portal.
Courier:
New Accounts: Interactive Brokers Australia
Level 11, 175 Pitt Street
Sydney, New South Wales 2000, Australia
Postal:
New Accounts: Interactive Brokers Australia
PO Box R229
Royal Exchange NSW 1225
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers Singapore Pte Ltd
Attn: New Account Documentation
8 Marina View #40-02A, Asia Square Tower 1
Singapore 018960
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
IBKR Financial Services AG
Attn: Doc Processing
Gubelstrasse 28, 6300 Zug, Switzerland
You will be prompted to log in to Client Portal.
Postal:
Interactive Brokers Ireland Limited
North Dock One, 91/92 North Wall Quay,
Dublin 1 D01 H7V7, Ireland
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers Central Europe Zrt,
Attn: Doc Processing
Madách Imre út 13-14., Budapest, 1075, Hungary
IBKR offers a variety of ways to get assistance and information including IBot, phone support, secure inquiry/trouble tickets, chat and email submitted through our website. While you can ask the same question using any of these channels, depending on the nature of your inquiry, you will get the best and most efficient service by using the methods recommended below
For the shortest response time, we suggest you start with IBot. Our natural language-based interface can quickly provide solutions to common issues, and offers "how to" help for popular areas of inquiry, like funds and banking, Client Portal, activity statements, account balances, order entry and much more.
Click on the button below to open IBot, then simply type your question just as you would ask it, for example "how do I withdraw funds" or "what are the commissions for US stock orders."
For urgent issues requiring human intervention - such as problems with an order or trade - please submit a phone inquiry.
Recommended where there is time sensitivity, for example, a problem with an order or trade. In general, IBKR will answer our phone lines within a minute. Funding/Banking inquiries usually take longer. We suggest Ticket or Chat instead of phone for the following areas: funding, tax, statements, dividend & corporate actions.
A new secure form system, enables a question to be sent from Account Management that is delivered directly to our main Customer Service database system. From here, the question is routed to the specialist or team within IBKR's Client Services that is certified in the particular area of inquiry. It is SMART routing for questions. You will get an immediate reference number for the ticket, and your question will be allocated to a service agent usually within 2 hours. Where possible, we will also provide an answer within this timeframe, but even if additional research is needed, you will know who is handling your case, and be able to track its progress.
Free format email communications are no longer supported due to the proliferation of spam, phishing, and other forms of fraudulent communications. If you do not already have an IBKR account, we kindly ask you submit your inquiry using the form available on our website: Click Here to Access the Form.
Our new chat service is accessible via Account Management. It is designed to connect you to the service specialist best qualified to answer your question. Because it is authenticated and uses secure communications, IBKR staff are able to provide account specific information in a secure manner. Web page content, conferencing, and feedback are all features of this new system; transcripts are available on demand. We particularly recommend IB-Chat for Funding/Banking and Account Application inquiries.
Existing customers should take advantage of the secure inquiry/trouble ticket system accessible through the Message Center within Account Management. Existing customers may also submit inquiries using the form above, with the response being routed to their Message Center. Urgent or time sensitive questions should never be submitted via this form.
Trade Bust Requests
Recommended Form of Contact: Phone
Estimated Response Time: Under 30 Minutes
Execution or Liquidation inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Real-Time Margin/SMA inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Review Positions, Order Status, or Order Routing problems
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
General Margin/SMA Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
How to Enter Specialty Orders such as Combos, Bracket, Conditional Orders
Recommended Form of Contact: Chat
Estimated Response Time: Real-time
Wires and ACH Deposits and Withdrawal Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
ACAT/ATON problems
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Statements and Tax Forms questions (e.g. 1099)
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
IRA Contributions/Distributions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Credit/Debit Interest
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Corporate Actions (Dividends, Mergers, Tenders, etc.)
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
All other funding/banking questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
New Account Application questions
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Real-time
Technical (login, java, TWS installation, etc)
Recommended Form of Contact: Chat/Phone
Estimated Response Time: Real-time
Resetting Passwords (identity verification required)
Recommended Form of Contact: Phone only
Estimated Response Time: Real-time
Problems with the Option Exercise Window
Recommended Form of Contact: Phone/Chat
Estimated Response Time: Real-time
Market Data Subscription questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Website problems
Recommended Form of Contact: Ticket
Estimated Response Time: Same Day
Account Upgrades and Trading Permissions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Fee Inquiries, Commissions, Cancellation fees, Market Data Charges
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
Basic Order Entry, Order Types, and Symbol Entry inquiries
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Within 1 Day (this information is also readily available on the IBKR website)
Pattern Day Trading inquiries
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Same Day
All other inquiries
Recommended Form of Contact: Ticket/Chat/Email
Estimated Response Time: Within 1 Day
Contract Information
find out symbols, exchanges, quoting rules, and a whole database of information about the instruments available through the IBKR Trading platform.
IB Trader Workstation Tutorial
an introduction to basic TWS concepts.
TWS Quickstart Reference Guide
covers basic usage to get started quickly.
TWS Users Guide
complete users guide, particularly useful for learning how to use the advanced features of the TWS.
TWS Live Demo
see the TWS in action!
IBKR WILL NOT ACCEPT ANY LIABILITY FOR RECEIPT OR PROCESSING OF ANY REQUESTS FOR A TRADE CANCELLATION ("BUST") SUBMITTED BY CUSTOMER. NOR WILL IBKR ACCEPT ANY LIABILITY FOR ANY TRADE CANCELLATION REQUEST THAT IS SUBMITTED TO AND SUBSEQUENTLY DENIED BY THE RELEVANT MARKET CENTER. MARKET CENTERS SET SPECIFIC REQUIREMENTS FOR TRADE CANCELLATION REQUESTS, WHICH INCLUDE, AMONG OTHER THINGS, SPECIFIC REQUIREMENTS REGARDING THE TRADES THAT ARE ELIGIBLE FOR CANCELLATION AS WELL AS FIXED TIME LIMITS WITHIN WHICH A REQUEST FOR TRADE CANCELLATION MUST BE SUBMITTED. IBKR WILL ATTEMPT, ON A BEST EFFORTS BASIS, TO ANALYZE AND FORWARD APPROPRIATE REQUESTS FOR TRADE CANCELLATION TO THE RELEVANT MARKET CENTER. IBKR CANNOT, HOWEVER, GUARANTEE THAT EVERY REQUEST FOR A TRADE CANCELLATION WILL BE ACCEPTED, SUBMITTED TO, REVIEWED BY OR GRANTED BY THE RELEVANT MARKET CENTER. IBKR WILL NOT COMPENSATE CUSTOMER FOR ANY TRADE CANCELLATION REQUESTS THAT ARE NOT ACCEPTED BY IBKR OR THE RELEVANT MARKET CENTER.
Customers who receive an execution which they believe to be clearly erroneous1 and who wish to have IBKR petition the exchange or market center to have the trade cancelled on their behalf are strongly encouraged to submit their request using the Trade Cancellation Request tool located within Account Management. While requests received via telephone will also be processed, such requests may involve connection wait times and entail information collection on the part of IBKR which, in the aggregate, may lessen the likelihood that the petition is submitted in time. Please note that IBKR does not support free format email communications and requests sent through the Help & Contacts link on the website are not intended for matters of urgency.
Exchanges and market centers often impose a fee for trade cancellation requests in addition to fees charged by IBKR. Customers are also encouraged to familiarize themselves with all fees associated with cancellation requests prior to initiating a request.
As exchanges and market centers generally opt not to rule on cancellation requests involving customers of the same brokerage firm, IBKR will, when appropriate, apply the transacting venue's policy to such requests. Given the highly subjective and varied nature of these policies, IBKR has adopted the policy below in order to provide a level of certainty and predictability for our customers.
IBKR will make a determination only when the transacting exchange or market center refuses to rule on a trade and will abide by the trade cancellation policies of such organization whenever possible. Please consult the website of the respective exchange or market center for specific trade cancellation policies. Decisions involving trades not specifically defined in the respective organization's trade cancellation policy will be made on a case by case basis and if a clear policy for a specific execution in question does not exist, IBKR will evaluate a range of data including, but not necessarily limited to, the considerations outlined below. We will review all information considered to be relevant in determining the nature of a fair and orderly market and on those grounds, we will make a decision on a specific execution on a best efforts basis:
The guidelines outlined above are designed to provide a level of protection for our customers. However, no policy can anticipate every conceivable situation. IBKR reserves the right to make determinations in the interest of maintaining a fair and orderly market.
IBKR will generally consider cancellation or a price adjustment for any off-market Forex / Metals trade, including any execution that deviates from the pricing of a fair and orderly market. As a practical matter, trades deviating by less than 15 bps (0.15%) or whose PnL due to a mispriced execution is less than USD 100 will not be adjusted. Trades exceeding these indicative limits may or may not be canceled. The determination will be based on various conditions, including market volatility and liquidity, trade size, price deviation, and timeliness of reporting the erroneous transaction to IBKR.
Requests for trade cancellations must be received within a reasonable timeframe following execution and communicated preferably via the Trade Cancellation Request tool. IBKR will maintain sole discretion for determining the reasonableness of the reporting timeframe, taking into consideration the circumstances surrounding the trade in question. In the event that a trade meets the price guidelines for cancellation but there is a delay in reporting/requesting the cancellation, IBKR may deny the request for cancellation or may apply other algorithms to determine a price adjustment, for example, taking into account the trading range of the instrument in the time interval from execution to cancellation request.
In the event that a transaction is deemed to be clearly erroneous, as determined solely by Interactive Brokers, IBKR reserves the right to modify, cancel or correct the transaction. For this purpose, a "clearly erroneous transaction" is defined as the execution of an order: (i) at a price that was substantially away from or inconsistent with, the market for that security at the time of execution, and/or (ii) on terms (e.g., symbol, quantity, or price) that would reasonably appear to be entered in error under the given circumstances.
For all such trades, a participant in the transaction ("Participant") must notify IBKR within thirty (30) minutes of the execution of the trade by using the Trade Cancellation Request tool located within Account Management. While requests received via telephone will also be processed, such requests may involve wait times which, in the aggregate, may lessen the likelihood that the petition is submitted in time. Please note that IBKR does not support email communications for this purpose and requests sent through the Help & Contacts link on the website are not intended for matters of urgency.
IBKR reserves the right to initiate a review of a transaction, regardless of whether a Participant request has been received, if IBKR determines, in its sole discretion, that circumstances warrant such a review. The guidelines outlined above are designed to provide a level of protection for our customers; however no policy can anticipate every situation. Each request will be considered on a case-by-case basis and such requests will be resolved promptly. IBKR reserves the right to make final determinations in the interest of maintaining a fair and orderly market.