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Closing Your Account

Use the Close Account page to submit a request to close an account. If you have one or more open client accounts, your request to close your account will not be processed until all client accounts are closed.

For USD-based accounts, we will initiate an ACH transfer based on an ACH bank instruction you have on file. If you have more than one ACH bank instruction on file, you will have the opportunity to select one. If you do not have any ACH bank instructions, we will issue a check to your U.S. mailing address on file. For all non-USD based accounts, we will issue a wire based on the banking instruction on file.

These instructions describe how to use the Close Account screen in Account Management. The instructions on the Close Account page summarize the steps that you must take to close your account.

Who can access the Close Account screen?

You can access this page if you are a(n):

• Individual, Joint, Trust or IRA Account User
• Small Business Account User
• Friends and Family Group Master or Client
• Advisor Master User
• Advisor Client
• Proprietary Trading Group Master User (master account only)
• Broker Master User (master and non-disclosed client accounts)
• Broker Fully Disclosed Client
• Investment Manager Master User
• Fund

To close an account from Account Management

1. Click Settings > Account Settings > Close Account. The Close Account Request page appears by default.

2. If you have a master account, use the Account Selector to search for client or sub accounts by Account ID, Account Title or Account Alias, then click the client or sub account you want to close.

You must close all client accounts that you manage before you can close your own account.

3. Read the instructions on the page carefully. If your account is USD-based, we will initiate an ACH transfer based on an ACH bank instruction you have on file. If you have more than one ACH bank instruction on file, select the one you want to use from the drop-down list.
   If you do not have an ACH bank instruction on file, we will issue a check. Verify your US mailing address displayed on the screen.
4. Specify the reason you are closing your account by clicking the appropriate check boxes.
5. Click Continue.
6. Click Back on the next page if you change your mind and do not want to close the account.

The Close Account page will display the status of your request.

If the above criteria are not met, our system will be unable to process your account closure request. Inactivity fees will continue to be deducted from an account until the above steps are completed, including the return of any Secure Login System device. Also note that funds held to secure the return of the security device may not be withdrawn until the device has been returned, and will be applied to meet any inactivity or market data fees.