Open topic with navigation

Stop Payment Requests

You can submit a request to stop payment of a check withdrawal on the Transaction History page. Stop payment requests are subject to the following rules:

• Stop payments can only be requested for check withdrawals.
• You can request a stop payment for check withdrawals from the last 90 days only. On the Transaction History screen, all check withdrawals from the last 90 days are displayed.
• You cannot request more than one stop payment for a single check withdrawal.
• The option to stop payment only appears when a check withdrawal transaction’s status is Processing.

To request a stop payment

1. Click Transfer & Pay > Transaction History.
2. Click a Check withdrawal transaction that meets the criteria listed above.
3. Click Stop Payment.
4. A confirmation message appears. Click OK to continue with your stop payment request.
5. Select a reason for the stop payment, then click CONTINUE. Available reasons include:
• Non-receipt
• Incorrect address
• Lost/stolen/damage
• I did not request

6. Read the Stop Payment Affidavit, then type your name in the field provided and click Continue. This indicates that you are signing the affidavit.
   An email containing a confirmation number is sent to you.
7. Enter the confirmation number from the email, then click Continue to complete the stop payment request process and return to the View Transaction History page.