Open topic with navigation

ACH and Canadian EFT Transactions

The process of requesting ACH and Canadian EFT deposits and withdrawals is somewhat different from other transaction methods.

The process for these transactions is described below:

1. On the Transfer & Pay > Fund Transfers page, after you select the transaction type, currency and the transaction method, you enter and save your bank information just as you would for any other deposit or withdrawal method. Note that you do not enter an amount.
2. For ACH withdrawals, as part of the bank information you enter, you are asked to select the Bank Information Usage. This selection tells us if you would like the ability to reuse this bank information for both withdrawals and deposits (Debit & Credit), or only withdrawals (Credit).
3. You will be asked to verify your bank in one two ways:
• Traditional: We will issue test transactions in the form of small debit and credit amounts to your bank account. Note that this request does not actually move your funds.
• Instant: You will be asked to select your bank and enter your username and password to verify your credentials immediately.

Note: Instant ACH verification uses a third-party service.



4. Now that the verification process has been completed, you can submit an ACH or Canadian EFT deposit or withdrawal request on the Transfer Funds screen using the bank information that you’ve already saved. This request will include the actual amount and will move your funds.