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Advisor Fee Reimbursements

Advisors can reimburse fees to client accounts on the Invoicing page.

Rules for Fee Reimbursements

• You can reimburse fees for a 12-month period.
• 50% of the trailing 12 months of invoices (net of any prior rebate) is the maximum amount that you can reimburse.
• Multiple reimbursements cannot exceed the original 50% maximum for the trailing 12-month period. For example, if invoices in a 12-month period were $12,000, you can reimburse a maximum of $6,000 in invoices. So if you reimburse $5,000 in invoices one week, you can only reimburse a maximum of $1,000 in invoices the following week because $5,000 + $1,000 = the maximum reimbursement of $6,000.
• Fee reimbursements should be accounted for in the fee cap calculations, meaning a rebate of fees will increase the fee caps.
• We process fee reimbursements by simultaneously debiting the master and crediting the client account.
• If the master does not have the funds available to satisfy the requested fee reimbursement, the request will not be processed.

On the Client Invoicing page, an advisor can:

• Submit fee reimbursements.
• View, modify or cancel pending fee reimbursements.
• View fee reimbursements that have been processed.

To submit fee reimbursements

Advisors can reimburse fees to client accounts on the Advisor Invoicing page.

1. From the home dashboard, click Fees > Fee Reimbursement.

The Fee Reimbursement page opens.

2. Click the + icon in the top right of the screen.

3. Enter fee reimbursements for each client account as follows:

1. Select an Advisor from the Advisor list. This will be either your own Master account or a Money Manager account.
2. Select a client account from the Client Account list. The Currency field is automatically filled.
3. In the New Reimbursement Amount  field, enter the amount of the fee reimbursement.
4. Enter an optional note in the Memo field.
5. Click the Add link in the Action column.

4. Continue adding fee reimbursements as required.

Be aware of the following processing rules:

• Reimbursements submitted prior to 5:30 (17:30) PM EST will be processed by us the same day (U.S. night) and appear on that day's statements.
• Reimbursements submitted after 5:30 (17:30) PM EST will be processed by us on the next business day.
• You can submit reimbursements for up to ten clients at a time, but only one reimbursement per client account per day.

To review fee reimbursements

1. From the home dashboard, Click Fees > Fee Reimbursement.

2. Pending reimbursements will be displayed on the summary screen.

3. Modify or cancel the fee reimbursement request:

• To modify the fee reimbursement request, click the pencil icon.
• To cancel a fee reimbursement, click the X icon.

To view fee reimbursements that have been processed

1. Click Fees > Fees Reimbursement.

The Invoicing page opens.

2. Click the download icon in the top right of the screen to download processed invoices.
3. You will be prompted to select a program to open the .xls file.

The page displays the following information for each fee reimbursement:

• Requested Amount
• Currency
• Memo, if there is one
• Post Date
• Posted Amount
• Error Reason, if there is an error