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Advisor Client Invoicing

The Invoicing page lets you submit advisor-calculated daily fee invoices for multiple client accounts, view and update pending invoices and review invoices processed in the past seven days. Invoices submitted prior to 5:30 (17:30) PM EST will be processed by us the same day (U.S. night) and appear on today's statements. Invoices submitted after 5:30 (17:30) PM EST will be processed by us on the next business day. You can upload a .csv file that contains invoices for multiple clients or submit invoices for ten clients at a time using the form on the page, but only one invoice per client account per day. You can also reimburse fees to your clients.

Who Can Access the Invoicing Page?

You can access this page if you are a(n):

• Advisor Master User Individual
• Advisor Master User Organization
• Multiple Fund Investment Manager with at least one Separately Managed Account (SMA)

The Invoicing page lets an Advisor or Fund Investment Manager:

• Submit a fee invoice for single client accounts.
• Submit a fee invoice for multiple client accounts.
• View, upload or cancel pending invoice requests.
• View invoices that have been processed.
• Upload invoices for multiple clients in a single .csv file.
• Configure invoice notifications.for all client accounts

Before you can submit fee invoices for client accounts, you must first configure fees and invoice caps for the account(s) on the Client Fees page.

Advisors can also reimburse fees to clients on the Client Fees page. See Advisor Fee Reimbursements for detailed information.

To submit a fee invoice for client accounts

1. A summary of your invoice requests opens. Click Confirm to confirm your request.
   Click Cancel to cancel the operation.
2. From the home dashboard, click Fees > Invoicing. The invoicing summary page opens.

Select your client account from the account selector, then click Continue.

3. From the summary screen, click the + icon to submit a new invoice.
   

3. Enter invoices for each client account as follows:

1. Select a client account from the Client Account list. The Limit and Available Fees fields are automatically filled with the information you entered on the Client Fees page.
2. In the New Fees field, enter the amount of the invoice fee.
3. Enter an optional note in the Model and Memo field.
4. Click Continue and review the invoicing information.
5. Click Continue to view the completion screen. Click Ok to return.

To add bulk invoices

1. If you selected multiple client accounts, a list will appear on the invoicing summary page. Click Add Invoice.
2. In the popup window, complete the fields including New Fees, Model and Memo.
3. Click Add. The pending invoices will added to the list.
4. To download your invoices, click the Download icon on the top right of the screen.

To view, update or cancel pending invoice requests

1. From the home dashboard, click Fees > Invoicing. The invoicing summary page opens.

2. Click the information icon next to pending invoices to view a summary screen
3. Click the pencil icon to edit pending invoices and click the x icon to delete pending invoices.

To view invoices that have been processed

1. Click Manage Clients > Fees > Invoicing. Fund Investment Managers click Manage Funds > Fees > Invoicing.
   The Invoicing page opens.

2. Click the download icon in the top right of the screen.
3. You will be prompted to open the downloaded .xls file with the program of your choosing.

The page displays the following information for each invoice:

• Requested Amount
• Currency
• Memo, if there is one
• Post Date
• Posted Amount
• Error Reason, if there is an error

Uploading Invoices

If you have multiple client invoices, you can create a bulk invoice file and upload it on this page. You will be able to verify the invoice details before they are submitted for processing.

The file must be a CSV (comma-separated values) file that contains the following fields:

• Client Account Number
• Amount
• Currency (USD, CAD, EUR, INR, CNH, etc.)
• Memo (Optional field; this field can be left empty)
• Money Manager Account Number (Optional field; use this field if the invoice is to be paid to a Money Manager or else leave empty)
• Model (Optional field; this field can be left empty)

Additional Rules for Uploading Invoices

• If you leave the Currency field empty, the currency will default to your base currency.
• If you leave the Model field empty, the model will default to "Core."

To upload a .csv file with multiple client invoices

1. Prepare your .csv invoice file based on the rules listed above.
2. Log in to Account Management, then from the home dashboard, click Fees > Invoicing.
   The Invoicing page opens.

3. Click the upload icon in the top right of the invoicing summary screen.

4. On the Upload Client Invoices page, click Browse, then locate and select your .csv invoice file.
5. Click Upload.
6. Do one of the following:

• Click Confirm to confirm your upload.
• If your uploaded file is marked invalid, or if you want to add more account invoices to your .csv file, click Back, then update your invoice file. Upload the updated file by clicking Browse, locate and select the updated file, then click Upload.
• Click the x icon to exit and cancel the upload.

Sample .csv File

The following figure shows a sample .csv file in Microsoft Excel with multiple invoices.